Health Information Privacy Policy

GoLive SMS works with health plans, health systems, and foundations that are working toward improving health outcomes. Due to the nature of this work and the technology, services, and solutions that we provide, we may be granted access to protected health information (“PHI”) and de-identified health information by our client partners. The privacy and security of this information is important to us.

Health Information Trust Alliance (HITRUST) Common Security Framework (CSF)

HITRUST offers three degrees of assurance or levels of assessment: self-assessment, CSF validated, and CSF certified. Each level builds with increasing rigor on the one below it. An organization with the highest level, CFS-certified, meets all the certification requirements of the CSF. GoLive SMS is one of the first Omni-Channel Communications Company to receive certification for the HITRUST CSF. Intraprise Health, a HITRUST assessor firm, performed the assessment based on how GoLive SMS implements security, privacy, and regulatory requirements to protect sensitive information.

This Notice describes the privacy practices of GoLive SMS

We are required by law to maintain the privacy and security of any health information we receive.

We only use this information as directed by our clients and as required by law.

We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure the correct use of the information we have access to.

In addition, we collect information about visitors to our website as well as contact information provided voluntarily through our Contact Form. We may use this information for activities such as understanding who is visiting us, tailoring our messages, and responding to contact requests. We will not rent or sell this information to anyone. You may opt-out of any future contacts from us at any time, by contacting us via the phone number given on our website.

If you have any questions about GoLive SMS’s Privacy Policy, please utilize our Contact Us Form.

We reserve the right to change this Notice. Revised Notices will be posted in appropriate locations and online at We reserve the right to make the revised or changed Notice effective for information we already have received as well as any information we receive in the future. A copy of the current Notice is available upon request.